We will refund in full any order cancelled within 24 hours of placing. After this time we will accept cancellations of orders that have not yet been despatched on the following basis: standard items will be refunded in full. Special finish items are subject to a 35% handling fee which will be deducted from your refund.
Once your items have been despatched we will deduct our transport costs incurred from your refund. Any special finish items will also be subject to a 35% handling fee in addition to deductions for transport costs. The transport costs that we will deduct amount to £90 per order, for 1-2 items, plus a further £60 per extra item. We will advise you on placement of your order the approximate lead time for arrival of your items into our depot, however you can check with us to see if your item has been despatched.
All dimensions are approximate and subject to changes without notice.
We will accept cancellations submitted on any durable media: email or letter, or agreed by us in person or by telephone.
The Woodstore reserves the right to cancel any order without warning for a full refund.
Money Back Guarantee
Under the Distance Selling Regulations 2000, you have a right to cancel your order for any item purchased on this website for a full refund. You are entitled to a seven working day "cooling off" period from the date AFTER YOU RECEIVE YOUR GOODS - NOT BEFORE RECEIPT.
This only applies to our standard finish items. special finish items returned to us will have a 35% handling fee applied to the refund. Made to measure bespoke items will not be returnable under any circumstances once they have been delivered and paid for.
To cancel you must email, write or call us on 0208 1234850 within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them if item(s) are to be returned to The Woodstore, and return items in their original packaging. You as the customer will be expected to arrange and pay for the transport of goods back to The Woodstore .
We reserve the right to charge a transport fee for any items refused on delivery (with exception of damaged items). This transport fee will be £90 total for 1-2 items, plus £60 per extra item above this. Once the goods have arrived back to The Woodstore we can issue a full refund by cheque only, providing the goods are in the same condition in which they were sent. Refunds may take up to 30 days to process and are by cheque only.
If you have an Internet order query, please Email us or call us on 0208 1234850.
Our Refunds Policy
Our refunds policy does not affect your statutory rights. Refunds may take up to 28 days to process. All refunds are paid by cheque.
Definition of terms used:
The Woodstore: The Woodstore.co.uk Limited.
Special finish Item: These are items that are personalised and finished to your specification, such as in choice of colour, finish, or size.
Standard Items: These are all our ranges where only one standard finish is available. When ordering these items you will not have to specify a colour/ finish.
Ordering
Once an order is placed, delivery time is usually between 6-8 weeks, however, in extreme circumstances this may be up to 10 weeks. If an item is out of stock we will advise you on an approximate delivery time and give you the option to cancel your order. At the time of placing your order please inform us if you consider that we may encounter any difficulties when delivering your furniture. i.e. please check staircase sizes etc. The goods remain the property of The Woodstore until valid payment has been received in full. Our policy is payment in full at time of placing the order.
All of our furniture is made from natural wood. Some splitting and shifting of the wood will occur and colours will change over time. This is a natural process and will not affect the stability or integrity of your furniture in any way. It is usual for there to be some splits and cracks in solid timber, this natural process is called checking. With our painted furniture it is possible that some knotting may show over time. All our furniture is handmade and hand finished, therefore each piece will be individual with it's own natural imperfections, which will lend every item it's own unique character over time.
Faults & Returns
All furniture should be checked upon delivery and any serious faults must be reported immediately upon receipt of the product. You will be asked to sign a declaration that the goods have arrived in good condition and as ordered. We offer a twelve month structural guarantee on all furniture ordered through the website / in the shop /on the market stall / on the phone, after which time it remains at the discretion of The Woodstore whether to repair the furniture free of charge.
Furniture Care
If a lacquered or varnished finish is requested then any furniture care product may be used to clean or polish. Any waxed furniture must be cleaned with a dry lint free cloth or an application of wax every 2-3 months as required. Silicone based furniture polish is not recommended for waxed furniture. Wax is available from the shop or delivery by request. If you are unsure about which finish you have ordered please do not hesitate to contact The Woodstore on 0208 1234850
Deliveries
We will deliver to any UK mainland address. Delivery charges vary according to distance from the shop and amount spent. If you are unsure about delivery costs please contact us on 0208 1234850. We always do our best to keep delivery charges to an absolute minimum but we do use our own transport and whilst this ensures that your furniture arrives in great condition, we are sure you will appreciate that there are costs involved. Please email us for further information.
